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| PRYSMIAN GROUP
customer claims continued falling in 2013, as
they dropped 15% on the previous year. since
2009, when the Quality function was created,
claims were slashed. all prysmian group
operations are nowadays monitored using the
same indicators, allowing detailed performance
analysis for each local entity. the function also
constantly monitors local entities’ compliance
with prysmian Quality Management system
(pQMs) guidelines and the related standards.
these achievements are the results of detailed
and widespread auditing activity, both at
central and local level.
prysmian group believes that continuous,
substantial investment into research,
development and innovation is key to the
maintenance of its market leadership at a
global level. in fact, this allows the group
to offer its customers innovative and
more effective solutions at increasingly
competitive costs. last year, capital spending
into r&D amounted to approximately €68
million, broadly in line with the previous
year and confirming prysmian’s steadfast
commitment to and focus on long-term
sustainable growth. the group boasts 17
centres of excellence, more than 500 highly
efforts DevoteD to cost optiMiZation
continueD throughout 2013 as the Design
to cost (Dtc) package was further
extenDeD to More than 1,500 projects anD
alloweD to builD on cost savings.
in the inDustrial innovation
fielD, explorative stuDies
on Materials have been
extenDeD anD reinforceD
as theY are keY for all
technologies concerning
cables anD accessories.
trend of claims
r&D: a strategic asset
customer claims consistently reduced since 2009
FAct BOOk 2013 >
InnovatIon
State-of-the-art
technologies
EIB ADDS UP tO R&D €300
MILLION BUDGEt
in December 2013, the european investment
bank finalised a €100 million loan to fund
the
european research and development
programs
of prysmian group from 2013-
16, whose global budget for r&D over the
same four years is €300 million. the loan is
intended to support projects in france, great
britain, holland, spain, germany and italy.
qualified professionals and some 5,700
products and solutions protected by a patent,
while it is continuously co-operating with
universities and research institutions in
several countries around the world.
