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Prysmian Group – 2015 Sustainability Report
Integrated Sustainability
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ON TIME DELIVERY
Consistent with the Group's strategic objectives and in addition to the Customer Centricity and Factory
Reliability initiatives, during 2015 the Prysmian Group continued the work carried out in recent years to
improve our logistics services in terms of flexibility, timeliness and lead-time efficiency.
The Prysmian Group has confirmed our strong orientation to continuous improvement in the punctuality and
reliability of our processes. As shown in the charts, the measurement of On-Time Delivery (OTD), being the
ability to serve customers by respecting the delivery date promised on confirmation of the order received,
highlights the improvements achieved by both the Energy Products and Telecom segments. In addition to
the improvement in on-time deliveries in absolute terms, the number of factories performing below the 90%
threshold decreased further in 2015, thus ensuring greater uniformity in the service provided by the Group's
factories.
A number of new projects were also launched during the year with a view to reducing response times, both
when acquiring orders (Fast Order Entry) and when organising the related production (Lead Time
Reduction). The “Fast Order Entry” project has halved the time taken to input and process orders by Sales
Customer Care, by working on the searches for products and on their availability in inventory. With regard to
accelerating the speed of execution, on the other hand, 4 lead-time reduction projects implemented at 4 key
factories within the Group shortened production times by an average of 17 days (-24%).