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Prysmian Group – 2015 Sustainability Report
Integrated Sustainability
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Focus on product quality
Seeking to be the reference for excellence in every market served, the Prysmian Group concentrated on the
improvement of performance during 2015, in order to increase customer satisfaction.
As part of this strategy, Prysmian has continued to implement proprietary programmes designed to obtain an
immediate, clear picture of the performance of every entity within the Group. This is consistent with the need
to organise and control quality-related activities within a unified context shared by the entire Group.
New indicators dedicated to the monitoring of response times have enabled the Group to identify significant
improvements, and stimulate the entire organisation to find a rapid and effective response to problems.
Particular attention has been dedicated to the constant improvement of internal processes. Specifically, an
extensive training programme has been developed covering the main methodologies for the proper analysis
and resolution of problems relating to product and process quality. Furthermore, each factory has launched a
campaign of constant improvement projects designed to capitalise on additional opportunities to increase the
quality and efficiency of internal processes, with clear benefits in the area of cost containment as well.
The introduction of controls over the performance of key suppliers was another important step made in 2015.
In addition to the implementation of specific preventive measures, this work has improved the relationship of
trust established between the parties and suggested interesting areas for exploration. The definition of
specific performance indicators also enables relations with each supplier to take account of the impact of its
activities on individual departments, thus providing a broader and more complete picture.
A Worldwide Quality Meeting, attended by all Quality Managers within the Group, was held at the end of last
year with a view to sharing best practices and development guidelines. The results achieved during the year
were reviewed and strategies were agreed, together with the main projects to be implemented during 2016.