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During 2012 the Quality function completed the integration of
the former Draka Group into the Group’s Quality organisation.
In particular, all Prysmian Group operations are now monitored
using the same indicators, allowing detailed analysis of
the performance of each local entity. In addition, activities
continued to make local entities fully compliant with the
guidelines of the Prysmian Quality Management System
(PQMS) and the related Standards.
In terms of results, the constant improvement in Quality
performance was confirmed once again in 2012, with the
achievement of another significant reduction in the number
of customer claims (-35% on 2009, the year of the Quality
function’s establishment within the Group). The results
achieved are the product of the Quality function’s gradual
implementation of the established prevention measures as
well as its continued auditing activities (of both Systems
and Processes), resulting in the identification of important
opportunities for improvement.
Finally, a Worldwide Quality Meeting was held in the last part
of the year for all the Group’s Quality Managers, during which
the results achieved were reviewed and the operational plans
for 2013/2014 were agreed.
QUALITY
The number of customer claims has fallen by 35% since Prysmian Group created
this function in 2009.
