INSIGHT ISSUE 02 | 2020

21 INSIGHT | Tracking the Future As the world’s leader in cable manufacturing, Prysmian Group is setting a new standard for remote Field Service collaboration with its in-house project, PG Connect. T he recent pandemic and subsequent travel restrictions imposed by authorities are focusing attention on the digitalization of Field Service among manufacturing firms. Connecting on-field operators to internal and external experts is more important than ever. PG Connect was created to meet this increasing demand from customers for a more efficient, sustainable and complete tool for extended collaboration by using Augmented Reality technology. Developed by Prysmian Quality and Digital Innovation Departments, in partnership with Italy’s Engineering Group (through OverIT - Engineering Group’s subsidiary in Field Service Management and Augmented Reality solutions - and its SPACE1 Platform), PG Connect offers cutting-edge technology in both hardware and software. By combining a state-of-the-art Head-mounted camera system and a cloud-based extended collaboration software, the solution allows hands- free operations and advanced collaboration features. After connecting the RealWear HMT-1 headset to the Internet, the onsite user can interact with remote colleagues in real-time, by sharing content (videos, pictures, documents), work instructions and on-field location. This software-hardware combination also enables highly interactive functionalities, such as voice and remote control of the device and outstanding Augmented Reality features. “We are very excited to support Prysmian, helping them redesign processes, building solutions and leveraging frontier technologies that will continuously improve their business,” said Pasquale Caso, Engineering Group’s Senior Sales Manager. A POWERFUL COMBINATION OF HARDWARE AND SOFTWARE