2017 Yearly Overview | Prysmian Group

25 A high level of OTD was maintained in 2017 both in the Energy Products and Telecom areas, with the latter experiencing a strong increase in volumes. Prysmian has thus further guaranteed the uniformity of performance among its plants. In order to accelerate customer response times, in 2017 we continued our efforts to reduce entry and management periods for sales orders, resulting in a 90% reduction in the time taken to insert, process and save customer orders on the SAP system. This has decreased customer waiting times on the phone while increasing the 'qualitative' time dedicated to the management of orders. In 2017 the Group further expanded its performance indicator to monitor the amount of available stocks in order to improve speed to market: for each product category (high, medium, and low rotation) the weekly stock availability is 2017 Consolidated Disclosure of non-financial information of the Prysmian Group 78 monitored by material code with respect to the minimum stocks required on the basis of annual sales. To limit possible delays and improve reliability concerning our 'Make-To-Order' products, the weekly visibility of the CLIP index was made available on our SAP 1 client platform, in addition to the traditional service indicators, measuring the reliability of production compared to targets. HIGH LEVELS OF OTD Prysmian continuously improves the punctuality and reliability of processes. And 2017 was no exception, with high levels of on-time delivery (OTD) and respect for promised date of orders achieved. ON TIME DELIVERY 2014 2015 2016 2017 94% 95% 96% 96% 2014 2015 2016 2017 91% 92% 92% 92% Energy Products Telecom