2017 Sustainability Overview | Prysmian Group

THE MEASURE OF SUCCESS PRYSMIAN GROUP 2017 SUSTAINABILITY OVERVIEW PUNCTUALITY AND RELIABILITY CONTINUOSLY IMPROVED Time for sale orders abated Performance indicators expanded In addition to maintaining the On Time Delivery level in absolute terms, in 2017 the share of performing energy units fell below the 90% threshold. In this way, Prysmian has further guaranteed the uniformity of performance among its plants. In order to accelerate customer response times, in 2017 Prysmian continued its efforts to reduce entry and management times for sales orders. This resulted in a 90% reduction in the time it takes to insert, process and save a customer order in the SAP system and has positively influenced the waiting times of the customers over the phone while increasing the 'qualitative' time dedicated to managing orders. Since the immediate availability of goods has become increasingly important to meet the needs of distribution customers, in 2017 the Group further expanded its performance indicator to monitor the quality of available stocks in order to improve speed on the market. For each product category, high, mediumand low rotation, theweekly stock availability is monitored by material code with respect to the minimum stocks required on the basis of annual sales. To limit the possible delays and improve the reliability of the business also for the 'Make-To-Order' products, the weekly visibility of the CLIP index was made available on the SAP Client platform, in addition to the traditional service indicators, measuring the reliability of production compared to target. The On Time Delivery high level was maintained in 2017 in absolute terms, while the share of performing energy units fell below the 90% threshold, further guaranteeing the uniformity of performance among its plants. In 2017 Prysmian has confirmed its strong orientation to continuously improve the punctuality and reliability of its processes. The measure of On Time Delivery, or the ability to serve the customer respecting the promised delivery date upon confirmation of the order received, saw in 2017 a maintenance of the high levels achieved in the previous year, both in the Energy Products and in the Telecom area, with the latter experiencing a strong increase in volumes. ON TIME DELIVERY 2014 2015 2016 2017 94% 95% 96% 96% 2014 2015 2016 2017 91% 92% 92% 92% Energy Products Telecom