2017 Sustainability Overview | Prysmian Group

THE MEASURE OF SUCCESS PRYSMIAN GROUP 2017 SUSTAINABILITY OVERVIEW For many years, the Group has performed specific surveys to measure the level of customer satisfaction. Until 2015, these surveys were carried out by a market research agency using standardised questionnaires that were completed by telephone interviews with the managers of main customers in the purchasing, logistics and technical sectors. The surveys were carried out every two years, most recently in 2014/2015, and, over the years, involved approximately 900 customers in the Trade&Installers sector in 15 countries. Within the scope of Customer Satisfaction, Prysmian has the objective and ambition to act as a reference partner for its customers, leveraging tools such as specific surveys and one-on-one interviews. A PARTNER OF REFERENCE