2017 Sustainability Overview | Prysmian Group

THE MEASURE OF SUCCESS PRYSMIAN GROUP 2017 SUSTAINABILITY OVERVIEW Over the years, Prysmian has perfected its successful market approach by always placing the customer at the centre of every strategic, organisational and business decision and action. To fully achieve this goal, the Group has developed operational models that translate into rapid, efficient and targeted responses to the markets concerned and made specific efforts to analyse the expectations of customers, and how these change over time. PERFECTING AN EFFECTIVE MARKET APPROACH Pivotal to this approach is the concept of Customer Centricity, which means the ability to understand early and fully satisfy the needs of the customer. This requires constant attention at all stages, from product design to delivery, with performance measured against predetermined and agreed parameters. Prysmian Group develops solutions that meet specific standards and satisfy the precise requirements of any individual customer. In particular, the Group is able to serve very different segments and markets thanks to amatrix organisational structure, by modeling the business to highly specific local markets and developing structures tailored on individual countries, and by dedicating integrated business units and segments to markets with global customers, in which both local presence and cooperation between countries are necessary. Satisfying any requirement Serving different markets